IAA’s Training and Learning Development launched training program LEAD
IAA, Inc. is a global digital marketplace connecting vehicle buyers and sellers. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. Headquartered near Chicago in Westchester, Illinois, IAA has nearly 4,000 employees and more than 200 facilities throughout the U.S., Canada and the United Kingdom. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.
As a global organization, a scalable training framework is critical to the company’s success. IAA’s Training and Learning Development (TLD) department launched in spring 2015 with a vision for LEAD – a learning ecosystem that connects teams across locations and countries, provides training, career pathways, policies, and standards. Meeting each staff as they onboard with IAA, LEAD offers new hire orientation and essentials training, content retention and resources through certification and development of career paths and adds competitive edge through gamification, leaderboards, and certification.
IAA’s employees are its greatest resource. Skilling and upskilling staff to successfully complete the role responsibilities within their respective job position or set a path for growth in a new role is critical to IAA success and organizational goals. Within that vision, Training and Learning Development launched the LEAD Center, creating a learning portal where staff learn, plan, communicate, and develop valuable skills. The IAA learning continuum begins with the basic standards and skills staff need, and builds upon that foundation, providing a path for knowledge acquisition, experience, tools, connections, and wisdom needed to meet success in serving our clients.
LEAD consists of four core pillars – Learn, Execute, Access, and Develop – that guide training opportunities. Learn are course modules that build foundational knowledge of IAA, understanding and skills in the operational standards, practices, and key processes that guide day-to-day business at Insurance Auto Auctions. Examples of Learn level training include:
• HR requirements and key documents
• Compliance / policy review and acknowledgment
• Safety / security
• Customer care video / podcast
• Organizational / operational knowledge
Execute courses take a deep dive in to the processes, practices, and requisite skills for specific job roles in IAA. Modules include components from the 5E’s — Engage, Explore, Explain, Extend, Evaluate. It’s what is needed to ensure the job is done and done well.
Examples of Execute level training / resources include:
• Virtual blended learning
• Onsite demonstration
• Video based demonstration
• Skill accreditation / certification
LEAD encourages staff to connect -Access- with colleagues in similar roles or with roles that support the work they do, building networks of knowledge, resources, and practice, developing knowledge in real-time. Examples include:
• Real-time sharing of information
• Intranet resources
• Social Learning
Develop is a multi-faceted feature within the Center — a lens for career planning and mapping, certification, training badges, and advanced skills training for staff growth. Examples of Develop level training include:
• Job specific accreditation
• Career planning
• Skills transcript
• Performance matrix
• Advanced Skills — Using Competencies Successfully
Training in the LEAD Center is both pushed, assigned, and pulled or employee-selected. Key words aligned with training content provide opportunity to search and enroll in content by topic and area of interest. The learning portal encourages employees to follow colleagues with similar skills and roles of interest, suggesting training titles for personal growth and supporting career development.
Opportunities for career consideration at IAA are many.
Visit Careers at IAA | IAA-Insurance Auto Auctions (iaai.com) to learn more and apply.