BAOP-00013 VPU-038 Get the Keys – BASF
Clearly identify what differentiates a shop from the competition and how to effectively communicate that to customers to close the sale. Better communicate with prospective and current customers by asking appropriate questions and exhibiting effective listening skills. Revitalize, refresh and revamp individual sales tactics using the tools, tips and techniques learned during the seminar.
BAOP-00012 VPU-029 Delivering Complete Customer Satisfaction – BASF
Understand the importance of complete customer satisfaction. Implement a systematic approach to identifying and meeting customer needs during the five interactive opportunities that recur in every repair. Document each step of the process with tools, forms, scripts and checklists.
BAOP-00009 VPU-003 Measuring and Improving Performance – BASF
Collect accurate and timely financial and non-financial data. Develop a working knowledge of the critical collision centre KPI’s and what affects them. Understand how to use KPI’s to measure and improve collision centre performance.
Glasurit 22/55/90 Certification Program – BASF
Inspect products properly and know where in the process to improve speed, accuracy and quality in shops.
Diamond/Onyx Certification Program RFN101 – BASF
Proper process on H2 to repair a small chip/scratch in a quick time period while keeping it within 12 inches to 15 inches in width. Full panels don’t need refinishing.
BAPM-00014 Glasurit Colour Adjustments Techniques – BASF
Systematic mechanical approach to understand tinting and blending colours to achieve an undetectable repair.
BAPM-00012 R-M Colour Adjustment Techniques BASF (RFN-102) – BASF
Systematic mechanical approach to understand tinting and blending colours to achieve an undetectable repair.
BAPM-00011 R-M Diamont/Onyx HD Certification Program (RFN-101) – BASF
Know how to use product properly and where in the process in order to yield quality work that reduces comebacks and do-overs.
BAOP-00011 VPU-015 Organizational Structure – BASF
Understand the relationship between the repair process and structure. Implement changes to improve effectiveness. Understand the advantages and disadvantages of each type of organizational structure.
BAOP-00010 VPU-005 Paint Department Productivity – BASF
Increase collision centre output and capacity. Effectively use people, space, equipment and time. Maximize paint hours and number of vehicles through the paint department. Recognize the need to effectively sell paint labour in order to enhance productivity.