IAA’s Training and Learning Development (TLD) department
Launched in spring 2015 with a vision for LEAD – a learning ecosystem that connects teams across locations and countries, provides training, career pathways, policies, and standards. Meeting each staff as they onboard with IAA, LEAD offers new hire orientation and essentials training, content retention and resources through certification and development of career paths and adds competitive edge through gamification, leaderboards,and certification.
LEAD consists of four core pillars – Learn, Execute, Access, and Develop – that guide training opportunities. Learn are course modules that build foundational knowledge of IAA, understanding and skills in the operational standards, practices, and key processes that guide day-to-day business at Insurance Auto Auctions. Examples of Learn level training include:
• HR requirements and key documents
• Compliance / policy review and acknowledgment • Safety / security
• Customer care video / podcast
• Organizational / operational knowledge