Matching the Repair to the Team (PM110V01) – I-CAR Canada

This course begins with a look at the industry standard capabilities each technician or team in a repair facility has. The instructor will explore the importance of using a computer management system to determine current workload and doing spot checks to keep track of a technician’s skill set. Students will learn how to assign a job and keep the job updated using a tracking system. After completing this course, students will be able to identify staff capabilities and workload using a computer management system, explain how to assign a job to an available technician or team using a computer management system, perform estimate and vehicle review with assigned technician using shop SOPs, communicate current job status using a computer management system and identify available workflow availability by the technician/team using a computer management system