Problem Solving for Workflow Changes (PM125V01) – I-CAR Canada

This course introduces students to common types of workflow disruptions. The instructor will present how to manage a proper workflow when problems arise and how to evaluate the need for workflow changes. Next, the instructor will discuss making workflow changes according to staffing availability. Students will learn how to adjust for sublet work and supplements, as well as what to do regarding waiting for parts and working through equipment maintenance.
After completing this course, students will be able to: assess workflow problems and evaluate work-in-process for potential solutions, determine technician workload through work-in-process analysis for developing staffing solutions, determine staffing needs based on workflow problems and how to reassign technician work based on skill, OEM training, and/or availability. They will also learn to manage workflow adjustments with outside vendors to ensure a smooth repair process, demonstrate how to adjust delivery dates and adjust technician workload based on supplement changes to the repair and demonstrate how to revise a repair schedule based on a parts order delay.