Refining the Team and the Business (PM145L01) – I-CAR Canada

In this course, students will learn how to develop staffing levels to determine the right number of personnel to efficiently run the business and the importance of PTO standard operating procedures (SOPs) for holidays, vacation, and sick time. The course reviews many of the training programs that are available to the collision repair industry. The learning objectives of this I-CAR course include how to perform human capital functions using human resource guidelines and business rules, identify production staffing needs using a staffing model, schedule team member vacations using a management system and calendar. Students will also learn how to verify team member training is current per shop needs using a training schedule, and properly monitor worker safety using safety guidelines.